Patient satisfaction - Hôpital Privé La Casamance - 1st quarter 2019

All the professionals at La Casamance, with the help of user representatives, are committed to a continuous improvement approach to the quality and safety of care. Every quarter, a satisfaction survey is carried out among patients in full hospitalisation, outpatient hospitalisation and examinations (senology, medical imaging).

In Q1 2019, 1,853 patients ( 19%) told us how satisfied they were with their care.

The overall satisfaction score was 82%.

Satisfaction by theme:

• 89% of patients are satisfied with the attitude of professionals
• 89% of patients were satisfied with the overall care provided
• 85% of patients were satisfied with communication with professionals
• 84% of patients were satisfied with the information provided
• 72% of patients were satisfied with the amenities in their room and the services offered
• 58% of patients are satisfied with hospital catering

Read the full results (PDF)

The results of the satisfaction survey are presented to the Users' Committee (CDU ) and communicated within the various departments of the establishment.