Patient satisfaction - Hôpital Privé La Casamance - 2nd quarter 2019

All the professionals at La Casamance, with the help of user representatives, are committed to a continuous improvement approach to the quality and safety of care. Every quarter, a satisfaction survey is carried out among patients in full hospitalisation, outpatient hospitalisation and examinations (senology, medical imaging).

In the 2nd quarter of 2019, 1,710 patients ( 21%) told us how satisfied they were with their care.

The overall satisfaction score was 81%.

Satisfaction by theme:

• 89% of patients are satisfied with the attitude of professionals
• 88% of patients were satisfied with their overall care
• 85% of patients were satisfied with communication with professionals
• 82% of patients were satisfied with the information provided
• 72% of patients were satisfied with the amenities in their room and the services offered
• 59% of patients were satisfied with hospital catering

Read the full results (PDF)

The results of the satisfaction survey are presented to the Users' Committee (CDU ) and communicated within the various departments of the establishment.