Patient satisfaction - 4th quarter 2019

All the professionals at La Casamance, with the help of user representatives, are committed to a continuous improvement approach to the quality and safety of care. Every quarter, a satisfaction survey is carried out among patients in full hospitalisation, outpatient hospitalisation and examinations (senology, medical imaging).

In the 4th quarter of 2019, 1,468 patients ( 18%) told us how satisfied they were with their care.

The overall satisfaction score was 82%.

Satisfaction by theme:

• 89% of patients are satisfied with their overall care
• 88% of patients were satisfied with the attitude of professionals
• 85% of patients were satisfied with communication with professionals
• 83% of patients were satisfied with the information provided
• 73% of patients were satisfied with the amenities in their room and the services offered
• 61% of patients were satisfied with hospital catering

View the full results

The results of the satisfaction survey are presented to the Users' Committee (CDU ) and communicated throughout the establishment's various departments.