Patient satisfaction - 2nd quarter 2021

All the professionals at La Casamance, with the help of user representatives, are committed to a continuous improvement approach to the quality and safety of care. Every quarter, a satisfaction survey is carried out among patients in full hospitalisation, outpatient hospitalisation and examinations (senology, medical imaging).

In the 2nd quarter of 2021, 1,236 patients ( 17%) told us how satisfied they were with their care.

The overall satisfaction score was 86%.

Satisfaction by theme:

• 92% of patients are satisfied with their overall care
• 92% of patients were satisfied with the attitude of professionals
• 89% of patients were satisfied with communication with professionals
• 86% of patients were satisfied with the information provided
• 82% of patients were satisfied with the amenities in their room and the services offered
• 66% of patients were satisfied with hospital catering

View the full results

The results of the satisfaction survey are presented to the Users' Committee (CDU ) and communicated throughout the establishment's various departments.