Urgence 24h/24
In the event ofa fire, please follow the evacuation plans and instructions posted on each floor and in the communal areas. In all situations, please remain calm and follow the instructions of staff trained in this type of incident.
In accordance with decree no. 2006-1386 of 15 November 2006, smoking is strictly prohibited on the premises and in the bedrooms.
To ensure the safety of people and property, the establishment is equipped with a video surveillance system.
To ensure the respect and tranquillity of all, the utmost silence is recommended in the rooms and corridors.
Throughout your stay, we ask you and those around you to observe the rules of hygiene and, in particular, to use the hydro-alcoholic products provided. Plants and cut flowers are not permitted in the rooms.
We ask you to take good care of the premises and the furniture and equipment provided. Any damage will be charged to the person responsible.
For more information on your rights, please consult the guide "Users, your health, your rights" published by the Ministry of Social Affairs and Health.
If you do not wish your presence to be disclosed, please let reception know. All necessary steps will be taken to preserve your anonymity. Please note that all staff are bound by a duty of discretion, reserve and professional secrecy with regard to all information that comes to their knowledge in the course of their work.
When you are admitted, you will be asked to appoint a trusted support person.
This person may be a relative, a close friend or your GP, and will be consulted if you are unable to express your wishes and receive the necessary information. He or she can accompany you through the process and attend medical appointments to help you make decisions.
This appointment may be revoked at any time. If you would like to find out more about the trusted support person, please contact the nursing staff, who will provide you with an information booklet.
When you are admitted, you will be asked to designate a person to be contacted in the event of a situation requiring this (formalities, transport, accompaniment, etc.). The person to be notified may or may not be the same as the trusted support person.
You have the right to be informed about your state of health at every stage of your care. You will make decisions about your health with your doctor, based on the information he or she will have given you in a personal interview.
These decisions relate to the various investigations, treatments or preventive actions, their usefulness, any urgency, their consequences and the frequent or serious risks normally foreseeable that they entail.
You are required to give your consent to any treatment proposed. You may withdraw your consent at any time or reverse any decision to refuse treatment.
The consent of minors or adults under guardianship must be systematically sought if they are capable of expressing their wishes and participating in the decision. The information provided must be clear and fair, and adapted to the degree of maturity and the faculties of discernment of the persons concerned.
If the refusal of treatment by the person with parental authority or by the guardian could have serious consequences for the health of the minor or the adult under guardianship, the doctor will provide the necessary treatment.
Any adult may, if they wish, draw up advance directives in the event that they are one day unable to express their wishes. These advance directives indicate the person's wishes regarding the end of their life and the conditions for limiting or stopping treatment. They may be revoked at any time.
Provided they were drawn up less than three years before you became unconscious, the doctor will take them into account when making any decision about investigations, interventions or treatment concerning you.
Advance directives may be renewed every three years, and in the meantime may be cancelled or amended at any time. To ensure that your directives are taken into account, please inform the doctor who will be treating you at the hospital of their existence. If you would like to find out more about this procedure, please contact the nursing staff, who will provide you with an information booklet.
Promoting good treatment is one of the establishment's fundamental values. As part of your care, we are committed to :
You have the right to access the information contained in your medical file. To do so, you must send a written request to the management of the establishment, enclosing proof of identity. You may access this information directly or through a doctor of your choice.
You may also consult them on site, free of charge, with or without the assistance of a doctor, as you wish.
The information contained in your medical file cannot be made available to you until at least 48 hours after your request, and at the latest within eight days. If the information is more than five years old, this period is extended to two months.
In the event of your death, your beneficiaries may also, under certain conditions, request access to your medical records, provided they can prove their status.
In the case of minors, the right to access medical information concerning them is reserved for those with parental authority, unless the minor has refused to allow his or her parents to be informed. The minor then has a genuine right to secrecy and a right of access reserved for him or her alone.
The minor may also request that the holder of parental authority be given access to information concerning him or her via a doctor.
The establishment uses IT resources designed to facilitate the management of your personal data in strict compliance with professional secrecy.
Under the supervision of the French Data Protection Authority (Commission Nationale de l'Informatique et des Libertés), we undertake to maintain total confidentiality with regard to the personal information you have provided to us.
This principle applies in particular to
Your personal data is processed automatically under the conditions set out in Law no. 78-17 of 6 January 1978, as amended by the law of 20 June 2018 relating to information technology, files and civil liberties, and is protected in accordance with the principles of the European regulation on the protection of personal data.
Only doctors and staff at the establishment who require access to your personal data for administrative or medical purposes have access to it. The staff of subcontractors responsible for catering, stretcher transport and building maintenance have access to restricted information. Some information is also sent to doctors outside the hospital who are involved in your care (for example, your GP or a biologist).
The data is hosted either on the establishment's servers or by the service providers supplying the software. No data is stored or sent outside France.
You have the right to access the information concerning you in order to check its accuracy and, if necessary, to rectify, complete or update it, to object to its use, to request its portability or to request its deletion. You can exercise this right by contacting the doctor treating you, or by sending an e-mail to the following address: dpo.groupe@almaviva-sante.com
Note: messages sent to this address but not concerning data protection will not be processed and will be destroyed.
If you encounter any difficulties during your stay, you have the opportunity to make your comments to the medical staff or the manager of the department in which you are hospitalised.
If this is not possible, or if you are not satisfied with the explanations you receive, you can send a complaint or written claim directly to the management of the establishment.
You can also contact the Users' Committee (CDU).
If you feel that you have suffered serious damage as a result of a preventive, diagnostic or treatment activity, you can refer the matter to the Commission Régionale de Conciliation et d'Indemnisation (CRCI). Its role is to facilitate the amicable settlement of disputes between users and health establishments. CRCI - Le Rhône Alpes- 235 cours Lafayette - 69006 LYON
All complaints must be sent in writing to the establishment's quality department by e-mail: qualite.casamance@almaviva-sante.com or by post: Hôpital Privé la Casamance - 33 Boulevard des Farigoules - 13400 Aubagne. If the request for a complaint to the quality department fails within one month, the patient may submit the dispute with the establishment to the mediator free of charge within a maximum period of one year from the date of the written complaint. The mediator will attempt, independently and impartially, to bring the parties together with a view to finding an amicable solution.
The mediator's contact details are as follows
The mediator may be contacted by e-mail, online or by post. In addition to their full contact details (surname, first name, contacts) and the written complaint that they must first have sent to the establishment's quality department in order to try to resolve their dispute directly, patients are encouraged to provide the following information to the mediator:
To make an appointment online, it's quick and easy
click on the link below and let us guide you.
La Penne sur Huveaune - Eiffel - Itinerary
Tél. : 04 91 88 40 00
Prendre rdv : 04 91 88 43 39
33, Boulevard des Farigoules
13400 Aubagne
